Water Service Options in Edmonton

Unlike electricity or internet services, water service in Edmonton is municipally managed — meaning homeowners receive service from a single regulated provider rather than competing utilities.

Who Provides Water in Edmonton?

Water services are provided by EPCOR Water Services, a municipally owned utility operating on behalf of the City of Edmonton.

Services include:

• Drinking water supply

• Wastewater treatment

• Drainage and stormwater services

All serviced residential properties receive water through this system.

Where Does Edmonton’s Water Come From

Edmonton’s drinking water is sourced from the North Saskatchewan River.

Water travels from upstream Rocky Mountain sources and is treated at advanced municipal water treatment plants before distribution.

Why this matters to homeowners

• Reliable river-based water supply

• Year-round treatment ensures consistent quality

• Moderately hard water may contribute to scale buildup in kettles and plumbing fixtures

How Water Gets to Your Home

Every serviced home typically has:

• Underground water mains supplying neighbourhoods

• A private service connection to the home

• A water meter inside the property

• Shut-off valves for emergencies

Automated meter technology allows accurate usage tracking.

How Water Billing Works

Water service is fully metered.

Bills are typically issued monthly through EPCOR utility billing.

Charges included

Your bill generally combines:

• Water consumption

• Wastewater treatment charges

• Drainage and stormwater fees

• Fixed infrastructure charges

Wastewater costs are based on incoming water use.

What Happens When You Buy and Move Into a Home

When ownership changes:

• Lawyers notify EPCOR of the ownership transfer.

• Accounts move into the new owner’s name.

• Final meter readings determine billing adjustments.

• New owner receives future monthly bills.

Water balances are typically handled during real estate closing.

Homeowner Responsibilities

You are responsible for:

• Interior plumbing systems

• Leak repairs and maintenance

• Private service line upkeep on your property

• Maintaining access to the water meter

• Paying all utility charges tied to the home